CGAP IT Innovation Series - Automated Teller Machines

This note studies the use of Automated Teller Machines (ATMs) in microfinance institutions (MFIs). It informs about the various types of ATM transactions - furnishing account information, accepting deposits, drawing down on pre-approved loans and transferring funds. Finally, the paper lists points that should be considered before implementation: Identifying a provider familiar and committed to the MFI's market and possessing sufficient level of expertise to implement home-grown systems; Leveraging existing resources to avoid the full capital investment and operating burden; Testing feasibility with a pilot or phased implementation to measure the management's commitment, ease of client adoption, and adequacy of physical infrastructure. Author: Whelan, Steve.Date: 2004.

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Contributor: John Daly
Published Date: March 26, 2005