| Next-Generation Organizational Models for e-Government |
| Last updated: Apr 04, 2008 10:52 AM |
| |
Given the complexities of designing and implementing e-government applications, institutional structures are extremely important for achieving success. Traditionally, governments have established specialized ICT agencies/organizations to deal with technology issues in the public sector. Such agencies variously deal with policy, operational and procedural aspects of e-government. However, rapid changes taking place in technologies and business models, require a fundamental rethink of the organizational structures and institutional designs for ICT organizations supporting e-government. Apart from the public sector, the private sector has some useful lessons of experience to offer in this regard. For example, Integration/SOA Competency Centers are playing a useful role in rationalizing and coordinating IT deployments, in cost effective and efficient ways.
New generation e-government organizations such as e-Government "Centers of Excellence" or "Competency Centers" could potentially help expand and scale-up successful e-Government approaches, including those using Service Oriented Architecture and Web 2.0 technologies. These "e-Gov 2.0" organizations could be designed as hybrids with flexible structures, drawing expertise from government agencies, academia, private sector and industry. In environments where e-Government projects are risky and, involve high level technical skills, and domain expertise, such approaches could effectively meld the business of government with new technologies and business models to achieve future oriented and high impact eGovernment applications.
Please answer some of the following questions:
- What changes in technologies and business models are likely to impact organizational structures supporting e-government? What will be the impact of Web 2.0 technologies?
What will be the chief characteristics of successful organizational models for advancing e-government in the future?
- What are examples of good practice in organizational design (drawn from both the public and private sectors), for addressing the needs and requirements for successful e-government?
- How should governments go about establishing such new generation organizational structures for supporting e-government? What could be the business model for such a center to ensure sustainability? What could be the role of private sector in such centers?
- What skills and competencies should such organizations possess? Which services/functions should such centers provide?
- Are there any innovative approaches to organizational design, catering to e-government deployments in a regional context?
|
|
 |
Comments:
|
Your thinking enables fathomless possibilities. From the private sector, I was quite impressed! I’m highly experienced in Web 2.0, online, and wireless and would gladly support your activities. Key topics I noted (and could assist in) include:
- Web 2.0 presupposes open platforms, communities, and communication. Defining citizen roles and participation likelihood is critical. Orgs generally don’t cede control or measure results properly.
- Integrating social tools (social networks, blogs, wikis, etc) instead of building, is key to user uptake and cost control.
- Mobile offers opptys, but must be part of an integrated strategy, instead of a detached delivery/marketing platform.
- Mass collaboration provides opptys for e-gov to reduce costs and increase innovation (models like Innocentive).
- Affordable, scalable platforms (SaaS, “cloud,” and open source) should be considered. IT-led projects, without gathering diverse players or defining high-level plans, are giant traps.
Ken Eisner
Consultant / independent
United States
Date posted:
Apr 04, 2008 10:52 AM
ICT grows with exchange of minds leading to better understanding.
DR.PRABIR Dutta
Education / Think tank / Research
India
Date posted:
Mar 30, 2008 02:25 AM
I would like to welcome any comments on this subject in this space. You can also ask questions to speakers of the April 1 World Bank workshop on this topic. We can pass the best comments and questions to the speakers.
Oleg Petrov
Inter-governmental organization
United States
Date posted:
Mar 28, 2008 10:25 AM
|
|
|
|
|
|
|
